All medication is dispatched by Roayl Mail special delivery, guaranteeing a next day delivery and protecting the value of the goods in the parcel.
Very occasionally, a parcel could arrive damaged despite all the best controls in place. If this happens, we can get this resolved for you as quickly as possible.
Firstly, please ensure you take a photo of the parcel in the condition it's arrived in, highlighting any damage to the packaging.
Next, unpack your order and check your medication is correct and unharmed. If there is any damage to your medication, please take a photo of this as well.
If your medication has arrived intact and undamaged, then it is safe to continue your treatment as planned
If your medication has been damaged, please contact [email protected], along with your tracking number and the photos of the damaged packaging and medication, and we will resolve this for you as quickly as possible