Our weight loss medications that are part of our weight loss programmes are long term prescription treatments, and each month you'll need to arrange your next dosage to be sent to you.
We have your well being as our top priority, so our clinical team will review your progress and check in with you around any side effects raised before sending out your medication. We also allow you to choose your dosage, so that you are in control of your treatment, and never just dispatch medication to you. Want to remain on the same dosage longer to get used to side effects? Absolutely your choice!
You'll receive a reminder email 21 days after your last pen was delivered, but you don’t have to wait – you can reorder directly from your dashboard at any time.
Just head to your dashboard here where you can:
Access your re-order link with renewal questionnaire
View your order status and tracking
Amend account details such as card information, personal details including your address and much more.
The reorder button will appear 14 days after dispatch of your last order. If you don’t see the button and would like to reorder early, please contact our support team who will be happy to assist.
Once your order is processed by our operations team, you’ll receive confirmation and tracking details, and your pen will arrive in chilled packaging, just like your first delivery.
We recommend using your dashboard regularly to manage your treatment easily.
Not received your email? Just let us know at [email protected] - it's also worth checking your spam folder!
I want to discuss my options before I renew
Of course - just email us at [email protected] with any concerns or questions, and either the team or the clinical support team can offer guidance and advice before you make a decision on your next dosage.