Each month, you'll receive an email 21 days after your last pen was dispatched to you, prompting you to renew. This gives you a 2 week window to complete your renewal form and receive your treatment before you're needing to use the pen for your next dose. We'll also send two more reminder emails at 27 and 28 days as well!
Not seeing our service emails? Make sure you have [email protected] in your VIP or important contacts list so you don't miss our emails!
We recommend reordering once you've used your 4th dose, as this gives a week to ensure you've ordered and received your treatment ahead of needing a dose from your new pen.