This article covers off amending your subscription information, or cancelling your subscription.
Amending your subscription details
If you are looking to change the card you are using for your subscription, for example you've changed banks, or just want to have your payments taken from a different account, it's straightforward to arrange.
Contact us at [email protected], and the team will send you a link where you can amend your payment information securely without needing to cancel and reset your subscription.
Please do not send your financial information, such as your card details, through to us as an email or in our live chat service. We will never request your card details this way. Only enter your details on the payment link we send to you via Stripe. We will only send this link to you if you request it first. Please contact us if you are not sure about any communication regarding payment you may have received before giving over any information.
Cancelling your subscription
Everyone's weight loss journey is different, and you may find yourself in a place where you no longer wish to continue your weight loss treatment and end your subscription.
I've achieved my goal weight
That is fantastic news. Take a moment to celebrate for sure! Now you've achieved your goal weight, there are a three routes you can look to take:
Stop my treatment and subscription now. This would stop payments and the delivery of your next treatment. By stopping immediately, your appetite will rapidly return, and it's important to maintain a healthy lifestyle and diet to avoid putting the weight you have lost back on. If you decided to resume treatment, you would need to start at the lowest dosage and work back up again over time. To cancel, simply email [email protected], and we can cancel your subscription for you.
Reduce my dosage gradually and then stop. This means you will experience a more gradual return of your appetite, giving you a greater chance of success once you stop treatment entirely. Simply tell us on your renewal consultation that you want to reduce your dose and explain why, then we'll reduce your payments as you move back down the doses, before ending your subscription at the lowest dosage.
Remain on the treatment. You can remain on the treatment indefinitely, and can choose the level of treatment you wish to stay on. This will help maintain your appetite at a dose and price point that suits you. Simply tell us on your renewal consultation that you want to reduce your dosage and explain why, then we'll reduce your payments as you move back down to the dose that you want to remain on.
I've had side effects and I no longer wish to continue treatment
If you have experienced side effects during your treatment and have made the decision to stop your treatment, we completely understand. Simply email [email protected], and we can cancel your subscription and halt any future payments.
My medical conditions have changed and you will no longer prescribe the treatment
If we have not prescribed your treatment due to a change in your medical conditions, your subscription will be automatically stopped, and confirmation will be sent through to your registered email.
If you are not sure if you have received this email, please contact us at [email protected] and we will confirm this for you.
I applied and you were not able to prescribe to me
If you submitted a medical questionnaire and our clinical team were not able to prescribe to you, your subscription will be automatically cancelled and your initial payment returned to you, and an email confirmation will be sent to the registered email you used when applying to the service.
Please be aware it may take up to 10 working days for the payment to reach your account, and the timing of this depends on your bank or card issuer.
If you are not sure you have received confirmation of this, please email us at [email protected] and we will confirm this for you.
I can longer afford the treatment
We understand that this kind of treatment is a significant financial commitment, and you may have no choice but to stop unexpectedly due to a change in your financial position. There are two options to explore here:
Stop my treatment and subscription now. This would stop payments and the delivery of your treatment. By stopping immediately, your appetite will return quickly, and it's important to maintain the lifestyle and diet changes you made to avoid putting the weight you have lost back on. If you decided to resume treatment, you would need to start at the lowest dose and work back up again over time. To cancel, simply email [email protected], and we can cancel your subscription for you.
Remain on the treatment at a lower dose and price point. You can remain on the treatment at a lower dosage, either by not moving up to the top doses, or by moving back down to a lower dosage. This will help maintain your appetite at a dose and price point that suits you. Simply tell us on your renewal consultation that you want to reduce your dosage and explain why, then we'll reduce your payments as you move back down the doses to your desired level.